This course introduces the basics of process-oriented management systems, seven quality tools that have been used for quality improvement such as check sheets, scatter diagrams, cause and effect diagram, pareto charts, flow charts, histograms and statistical process control (spc). Besides that, students are introduced to quality management systems in the automotive industry (TS 16949), international quality standard (ISO 9000 series) and human factor engineering in quality management.
By the end of semester, students should be able to:
CO 1: Apply key management concepts, quality and total quality management, Deming’s management principles, ISO 9000, application of management tools.
CO 2: Analyse fundamental knowledge on quality control, engineering,
Management and basic quality tools.
CO 3: Construct frequency distribution, central tendency, dispersion and population analysis by using statistical analysis method on data.
- Lecturer: MAHENDRAN A/L SAMYKANO