This course focuses on the design and management of quality for manufacturing, service and public sectors to achieve global competitiveness. Emphasis is placed on new techniques for managing quality. This course is divided by two parts. Part one provides an introduction to quality principles. Part two focuses on the management system, which is concerned with planning to meet customers needs, arranging to meet those needs through leadership and strategic planning and accomplishing goals through the action of people and work processes. All of these done with an eye toward continuous improvement and using data and information to guide decision-making process.